1. Offer Instalment Credit on High-Value Items
Sri Lankan customers are much more likely to purchase electronics and furniture when they can pay in monthly instalments. A customer who cannot afford Rs. 120,000 cash for a TV might happily pay Rs. 12,000 per month for 12 months. Use SwiftPOS to set up hire purchase agreements in minutes.
2. Use WhatsApp for Customer Follow-Up
WhatsApp has near-100% open rates in Sri Lanka. After every sale, send the receipt via WhatsApp. For instalment customers, automated reminders 3 days before due dates dramatically reduce missed payments.
3. Track What Sells and What Does Not
Use your POS reports to identify slow-moving stock. Clear it with promotions before it becomes dead inventory. SwiftPOS shows your top-selling products and margins in real time.
4. Build a Customer Database
Every customer is a future customer. Collect their name, phone number, and birthday. A birthday WhatsApp message with a discount brings them back. SwiftPOS stores all customer data with purchase history.
5. Use Loyalty Points
A simple loyalty programme where customers earn 1 point per Rs. 100 spent encourages repeat visits. SwiftPOS has a built-in loyalty points system that automatically rewards customers at checkout.